Teams (by Microsoft)

Teams, by Microsoft, is one of the biggest internal communication channels. With that in mind, having notification integrations that can seamlessly send out either a mass blast or personalised communication has become the need of the hour.

And we're here for it.

Teams can be integrated in 2 ways, depending on your requirement:

  1. Teams Incoming Webhook
  2. Teams Bot App

To understand each the capabilities of each integration method, here is a handy list for you:

ActionTeams Incoming WebhookTeams Bot App
Able to message individual personYesNo
Able to message group chatYesNo
Able to message public channelYesYes
Able to message private channelNoYes
Able to send card messageYesYes
Able to send welcome messageYesNo
Able to retrieve Teams contextYesNo
Require installation step on TeamsYesNo
Require Azure resourceAzure Bot ServiceNo

The integration process also varies, depending on the method. Let's have a look at this now.

Teams Incoming Webhook

  1. Navigate to Integrations.
  2. Under "Chat" section, click on the "Teams" button.
  3. In the pop-up that appears, fill in:
    1. Custom name: Provide a name to help you identify the configured account in Fyno's portal.
    2. Incoming Webhook: Log into your Teams Account and :
      1. Find the channel you want to connect to. Click on the menu option next to it and click on "Connectors"
      2. In the pop-up that opens, find "Categories" and select All.
      3. In the list Find Incoming Webhook" and click on configure.
      4. In the new pop-up, fill in the name, provide a logo (optional) and click on create.
      5. This will create. a URL in the same pop-up. This can now be used in Fyno's integration page.
  4. Click on "Add Account" once done and you are all set!

Teams Bot App

If you would like to integrate a bot that you have already built or would like to create and integrate a new bot, we got you!

Reach out to us now at [email protected] and we will take care of the rest!

Message Delivery Status

Teams (by Microsoft), by default, does not provide the status of the notification sent out. This is not a configurable feature as well.

As and when this becomes a supported feature, Fyno will integrate the same into the application.

In the meantime, for every Trace for Teams, the Delivery tab under Trace will not be seen.