Before we get started, you will need an active WhatsApp number as well as templates pre-configured in your Infobip account.

  1. Navigate to Integrations.

  2. Under "WhatsApp" section, click on the "Infobip" button.

  3. In the pop-up, fill in:

    1. Custom name: Provide a name to help you identify the configured account in Fyno's portal.
    2. From Number: Enter the registered WhatsApp number that you would like to use to initiate conversations.
      Login to Infobip account and follow the below steps:
      1. Go to "Channels and Numbers" -> "Numbers" page on the left navigation menu
      2. If you have already added a WhatsApp number, you'll see Mobile number and Sender Name on the right side of the page or
      3. You can add a number by clicking on "Buy Number" button
    3. Base URL - You can find it in Infobip home page as shown below. It will be in the format

    iv. API/Account Key: Once you login into Infobip, go to Menu -> Developer Tools -> API Key. You can either copy the API Key of a previously created one or create a new one.

  1. Click on "Test Integration" once done. If the account is successfully connected, you will see a success message.

How to enable API Scopes

To send WhatsApp messages to users and to sync WhatsApp templates directly with Fyno, you need to enable few API scopes in Infobip dashboard.

  1. Go to Developer Tools -> API Keys. If there are no API keys created, click 'Create API Key', else click any existing API Key.

  2. You will see available API scopes as shown below.

  3. Search for 'Whatsapp' and you will see the below available scopes

  4. Select 'whatsapp:manage' and 'whatsapp:message:send' scopes and Click Save.

  5. Now you will be able to send WhatsApp messages to users and to sync WhatsApp templates directly with Fyno

Message Delivery Status

Infobip, by default, provides the status of the message without any additional setup needed.

Once the above integration is complete, the status of the notification, which will be shared by Infobip will be displayed in the logs, when you click on it, under the Delivery tab.