WhatsApp Templates

WhatsApp templates are easy to use but can get complex, depending on what you are trying to achieve through the messages. Since Meta has covered all use cases, we have replicated the same, for ease of use, for you.

Clicking on WhatsApp, you can:

Select Template Type:
1. Template Message: Allows you to add pre-configured templates from the WhatsApp Business Manager platform. All details need to be mentioned as per WhatsApp registration, which are:
  1. Template Name: When you sync your WhatsApp providers via integrations, Fyno automatically syncs your templates as well. You can select a pre-populated template from the drop-down or you can type the name manually too! Learn how to sync your WhatsApp External Templates from your providers now!
  2. Language: As per the name provided on WhatsApp Business Manager. If you manually enter the template name, you will need to key in the language as well. If a pre-configured template is selected, this will be automatically populated.
  3. Message Type: This can be Text, Image, Video or File. If you manually enter the template name, you will need to select the Message Type as well. If a pre-configured template is selected, this will be automatically populated.
  4. Header Placeholder: This field is optional. If the Header has any placeholder, add it here. If a pre-configured template is selected, this will be automatically populated. Only 1 placeholder can be added to header.
  5. Body: You must specify the placeholders mentioned in your registered template here and click on the Tick mark to add more. If you manually enter the template name, you will need to key in the content (Body) as well. If a pre-configured template is selected, this will be automatically populated.
  6. Button: You can choose to have None, a Call to Action or Quick replies. If you manually enter the template name, you will need to configure the buttons as well. If a pre-configured template is selected, this will be automatically populated.
2. Simple: Allows you to create a template that can be used to send information to your end users only in the form of:
  1. Text: Add text content in this space.
  2. Image: Insert an image you would like to send in the template. The URL of the image should be public. Supported file types are jpeg and png. Please note that images with transparent backgrounds are not supported. You can also upload an image directly from your device.
  3. Video: Insert the video file. The URL of the video should be public. Supported file types are mp4 and 3gpp
  4. Audio: Attach an audio file that you would like to play in this template. The URL of the audio file should be public. Supported file types are aac, mp4, amr and mpeg.
  5. File: Attach a document you would like to send in the template. The URL of the document should be public. Any valid MIME type of document is supported.
  6. Location: Insert map location by entering the latitude and longitude details. This will then be translated into a location on maps and displayed. Don't know how to get your latitude and longitude details? Here's how you can do it via Google Maps.
  7. Sticker: Insert the link of a sticker that you want to be sent. The URL of the sticker should be public. The supported file type is webp only.
3. Interactive: Allows you to jazz up your templates by allowing you to combine multiple actions. This can be found in the Action drop-down where you can see:
  1. Text: Add text content in this space.
  2. Image: Insert an image you would like to send in the template. The URL of the image should be public. Supported file types are jpeg and png. Please note that images with transparent backgrounds are not supported. You can also upload an image directly from your device.
  3. Video: Insert the video file. The URL of the video should be public. Supported file types are mp4 and 3gpp
  4. File: Attach a document you want to send in the template. The URL of the document should be public. Any valid MIME type of document is supported.
Title: This is the title or heading for the message. Provide a title that reflects the content.
Body: The content of your message can be added here. This is an optional field.

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WhatsApp Template registration process for Gupshup Enterprise
Gupshup Enterprise requires you to provide the body of message content even for templatized messages. So, when you configure a Gupshup Enterprise account in our provider list, you will be required to provide the body of the message for template messages also.
Footer: This is an optional field. This is generally used for signatures or sign-offs.
Action: Allows you to add interactive buttons, only when the "Interactive" option is selected from the Type drop-down.
1. Quick Replies: This lets you add Action buttons to your message content for quick replies from your clients.
2. Menu: Provide options from a menu within your WhatsApp messages for your customers to choose from.
Placeholders: Below the "Channels" section on the left, you can find placeholders. Placeholders are denoted by {{}} or Handlebars. You may define the parameters of Placeholders by clicking on it, which opens up a pop-up window where you can define them. Check out this comprehensive guide on how to use "Handlebars"

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Did you know?
You can use period (.), underscore (_) or hyphen (-) within the handlebars. Try it now!

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You cannot use only numeric values as placeholder keys!
Preview: Review your content and take a look at what your message would look like in the Preview section on the right.
Save & Save and Promote: Save and create different versions of the templates by hitting Save which will be Test versions. Use Save & Promote when you are ready to move your template into the "Live" version.

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WhatsApp URL Redirection will not work!
When providing the URLs for files in the WhatsApp templates, redirected links (with multiple hops) will not work as per Facebook Policies.