Interactive

Interactive templates can only be used for replies. They cannot be the first message that is sent. The first message should always be a template message.

Allows you to jazz up your templates by allowing you to combine multiple actions. This can be found in the Action drop-down where you can see:

1. Text: Add text content in this space.

2. Image: Insert an image you would like to send in the template. The URL of the image should be public. Supported file types are jpeg and png. Please note that images with transparent backgrounds are not supported. You can also upload an image directly from your device.Maximum size limit is 5 MB.

3. Video: Insert the video file. The URL of the video should be public. Supported file types are mp4 and _3gpp_Maximum size limit is 16MB.

4. File: Attach a document you want to send in the template. The URL of the document should be public. Any valid MIME type of document is supported.Maximum size limit is 100MB.

5. Action: Allows you to add interactive buttons, only when the "Interactive" option is selected from the Type drop-down.

   1. Quick Replies: This lets you add Action buttons to your message content for quick replies from your clients.
   2. Menu: Provide options from a menu within your WhatsApp messages for your customers to choose from.

6. Flow Settings (Optional)

   1. Type - Navigate or Data Exchange

   2. Flow Id - A unique id generated by Meta for every flow created.

   3. Flow Token (Optional) - You can add a unique Id for your flow or use 'unused'.

   4. Button - Add the button title which the user will see on the interactive Whatsapp message

   5. Initial Screen - This is the initial screen of the flow.

   6. Additional Data (Optional) - If your flow needs any data payload, you can use additional data as json payload

      

Placeholders

Placeholders: Below the "Channels" section on the left, you can find placeholders. Placeholders are denoted by {{}} or Handlebars. You may define the parameters of Placeholders by clicking on it, which opens up a pop-up window where you can define them. Check out this comprehensive guide on how to use "Handlebars"

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You cannot use only numeric values as placeholder keys!

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WhatsApp URL Redirection will not work!

When providing the URLs for files in the WhatsApp templates, redirected links (with multiple hops) will not work as per Facebook Policies.

Preview

Review your content and take a look at what your message would look like in the Preview section on the right. If you have configured a Non-Synced template, you won't be seeing any preview.

Save & Go live:

Save and create different versions of the templates by hitting Save which will be Test versions. Use Go Live when you are ready to move your template into the "Live" version.