How to receive delivery reports

Fyno allows you to forward delivery reports to your own system or integrate them with third-party analytics tools like Mixpanel and Amplitude. This feature enables you to track and analyze the success of your notification deliveries seamlessly.

By sending delivery reports to your preferred systems or analytics platforms, you can gain valuable insights into the effectiveness of your notification strategies and make data-driven decisions to optimize your communication processes. Fyno's flexibility ensures a smooth integration with your chosen tools, empowering you to monitor and improve your notification performance.

  1. To configure callbacks to receive delivery reports, click the Settings icon while configuring notification event within a workflow as shown below .
  1. It opens the page as shown below. Select the 'Do you want to receive a delivery report?' checkbox.
  1. This option allows you to receive Delivery reports of each notification triggered in any URL you have allowlisted in Fyno. It can be done in 2 ways.
    1. From Allowlist - Selecting Delivery Report Endpoint(s) from Verified Allowlist URLs (Maximum 3 can be selected).
    2. Custom - Selecting Delivery Report Endpoint from payload or a simplified custom variable. (Only 1 can be selected).

Once the Delivery Endpoint URL(s) is selected, 3 additional placeholder details need to be configured.

PlaceholdersDefault ValueMeaning
Custom Idcustom_idID you provided in the callback.custom_id field while triggering the notification.
Custom Field 1msg_idMessage ID generated for every notification sent from Fyno.
Custom Field 2statusstatus of the message such as Delivered, Opened, Read etc.

More values can be added in the callback. For a list of additional available values, please see: